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Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shadeoutcosmetics@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shadeoutcosmetics@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shadeoutcosmetics@gmail.com.

Shadeout Cosmetics Pvt.Ltd is a Canadian company founded by M.Javaid in 1999, with its offices in Canada and Pakistan. Our sole object of providing the best natural beauty solutions to everyone. In 22 years of beautifying consumers. Shadeout has become the most trusted manufacturer & maker of Herbal & Natural cosmetics products. Many of Shadeout products are based on 5000 years old science of Natural whitening remedies and unique Canadian formulation. Each product is handcrafted after a lot of research, with the aim to provide something better, more natural, eco-conscious & sustainable for a market not defined by sex, age or ethnicity. Shadeout is involved in the manufacturing of a wide range of skincare products which are developed using endless researching hours & combination of science technology & ancient wisdom of Natural remedies secrete. In the last 22 years, we at Shadeout has ensured our products are aligned with consumers desire, expectations, natural & Skin-friendly for all age groups.

Who we are

Our story began with a simple desire – to find natural beauty solutions that truly worked. We, a team of passionate individuals, noticed a gap in the market. Existing products often contained harsh chemicals or weren't formulated for our diverse skin types. This lack of effective, natural options left us frustrated and yearning for better.

That's the spark that ignited Shadeout Cosmetics. We embarked on a mission to create a brand that celebrated nature's power and catered to everyone's unique needs. We envisioned a world where natural beauty solutions were accessible, effective, and kind to the environment.

Today, Shadeout Cosmetics is more than just a brand; it's a movement. We're a community of individuals who believe in the power of natural ingredients and the beauty that lies within. We strive to empower everyone to embrace their natural radiance, regardless of age, background, or skin type.

Join us on our journey to redefine natural beauty. Choose Shadeout, choose nature, choose you.

Our difference

Elevate your skincare routine with high-performance ingredients.

What we do

The beauty industry has often presented a narrow view of what it means to be beautiful, relying on harsh chemicals, generic solutions, and the pressure to alter what's natural. At Shadeout Cosmetics, we reject this approach. We believe in celebrating your unique radiance, and we do this through the power of nature. We meticulously research and handcraft products using natural ingredients and ancient wisdom, leaving out harsh chemicals. Our diverse range of skincare solutions caters to every skin type and ethnicity, ensuring no one feels left out. Ultimately, Shadeout Cosmetics empowers you to embrace your natural beauty, not hide it. Our products enhance your natural glow and leave you feeling confident in your own skin. We're more than just a brand; we're a movement for embracing your natural beauty.

our origan

Our journey at Shadeout Cosmetics began with a simple frustration – the lack of effective, natural skincare options that catered to diverse skin types.

our mission

At Shadeout Cosmetics, our mission is to empower everyone to embrace their unique skin, regardless of background or ethnicity. We achieve this by meticulously researching and handcrafting natural, eco-conscious skincare solutions that are effective for all skin types. We believe beauty lies in celebrating your natural radiance, enhanced by the power of nature.

our commitments

Empowering you with conscious beauty choices.